Welcome to 3DWOW

By accessing our website, you agree to these terms. The website reserves the right to change, modify, add, or remove any part of the Terms and Conditions of Use at any time. Changes are effective immediately upon being posted on the website without prior notice. Your continued use of the website after such changes means you accept those changes. Please check back frequently to stay updated.

Please read carefully before making a purchase:

1. Website Usage Guidelines

Users must be at least 18 years old or access the site under the supervision of a parent or legal guardian.
We grant you a license to shop on our site within the framework of these Terms and Conditions.
Any commercial use or acting on behalf of a third party without written permission is strictly prohibited. Violation will result in the immediate termination of your license without notice.
This website is for providing product information; we are not the manufacturer. Customer reviews reflect personal opinions and not those of 3DWOW.
You must register with accurate personal information and update it as needed. You are responsible for all activities under your account and must inform us of any unauthorized access. We are not liable for any loss or damage due to non-compliance.
During registration, you agree to receive promotional emails. You can unsubscribe via the link at the bottom of each email.

2. Customer Reviews

All website content and customer reviews are our property. We reserve the right to suspend accounts or take legal action if false information is found.

3. Orders and Order Confirmation

Upon ordering, you will receive an order number. The order must be confirmed before processing. Confirmation depends on meeting certain criteria.
To expedite confirmation, provide accurate delivery and promotional information (if applicable).

4. Order Value and Payment Methods

3DWOW accepts: Cash on Delivery (COD), International Payment Cards, or Domestic Payment Cards.
For orders over 20 million VND, only advance payment via card is accepted for security reasons.

5. Promotions

We frequently offer discounts but reserve the right to refuse orders that appear to be bulk purchases or intended for resale.

6. Discount Codes

Discount codes may apply partial or full reductions in order value. One code per order.
We may deny orders using codes not meeting our terms without notice. Expired or unused codes will not be reissued or extended.

7. Delivery Areas

We deliver nationwide for products distributed by 3DWOW.

8. Pricing

Prices may change based on promotions. Delivery or order processing fees, if applicable, will be clearly shown at checkout.
If a pricing error is found, we will contact you to confirm or cancel the order. If we can’t reach you, the order will be canceled and refunded.

9. Voucher and Code Terms

For details on discount voucher and code conditions, please contact our Customer Service Hotline: 0899 070 870.

10. Product Information

We strive for accurate, complete, and up-to-date product information but do not guarantee it.
If the received product does not match its description and is unused, contact customer service for return support.

11. Policy on Counterfeit or Low-Quality Goods

3DWOW does not sell counterfeit, illegally produced, or low-quality products.
If you suspect such products, contact our customer service at 0899 070 870.

12. Intellectual Property and Copyright

All intellectual property (registered or not) and site content—including design, text, graphics, software, etc.—belong to us and are protected by copyright laws.

13. Legal Rights

These terms are governed by Vietnamese law, and any disputes will be handled by Vietnamese courts.

14. Privacy Policy

We value data privacy. Payment information is encrypted for security.
Do not attempt to tamper with our system. Violators will be prosecuted.

15. Safe and Convenient Payments

Credit card transactions are encrypted for security.
Do not lend your card or account. Report any unauthorized use.
Regularly monitor your account for suspicious activity.

16. Transaction Process

Method 1: Online Prepayment
Step 1: Place order and provide valid information
Step 2: Prepay
Step 3: Order verification and shipping
Step 4: Receive goods

Method 2: COD
Step 1: Place order and provide valid information
Step 2: Order verification
Step 3: Confirm customer details
Step 4: Ship order
Step 5: Receive and pay

You can check your transaction history via email or your website account.
To edit information, call our hotline: 0899 070 870.

17. Order Changes or Cancellations

You may cancel orders by:

  • Notifying 3DWOW via hotline 0899.070.870 or submitting a request on our website

  • Returning unused goods

18. Error Handling

You are responsible for accurate information. If incorrect info is submitted, 3DWOW may cancel the transaction.
To cancel:

  • Notify 3DWOW via hotline or website

  • Return unused goods

19. Dispute Resolution

Any disputes arising from transactions or these Terms will be resolved through negotiation, mediation, arbitration, or court, per Vietnam’s Consumer Protection Law.

20. Termination

We may suspend or terminate your account for violations.
If dissatisfied, your sole remedy is to cease using our site.

21. Final Terms

All terms are governed by Vietnamese law. We may update these Terms at any time. Updates take effect upon posting.
Only purchase if you agree and understand these terms. For help, contact Customer Service: 0899.070.870.