Welcome to 3DWOW!

1. 3DWOW Warranty Center Address:

  • For customers in Ho Chi Minh City, please bring your product directly to our warranty center at:

84/9 Nguyen Hong Street, Ward 1, Go Vap District, Ho Chi Minh City

  • For customers in other provinces/cities, please send the product via courier to the address:
    “84/9 Nguyen Hong Street, Ward 1, Go Vap District, Ho Chi Minh City”
    Please clearly indicate the recipient as “3DWOW” and the recipient’s phone number as “0899.070.870” for warranty service. Once your product has been serviced, 3DWOW will send it back to you free of charge.

2. Warranty and Exchange Hours:

  • From 10:00 AM to 7:00 PM, every day of the week.

3. Product Warranty Conditions:

  • Products eligible for warranty must still have the warranty seal and either a purchase invoice or a warranty card clearly stating the date of purchase and product name. If the warranty seal or invoice is lost or damaged, the warranty information must be verifiable in our management system.

  • For outdated or discontinued products, a replacement of equivalent value will be provided.

  • This warranty does not apply in the following cases:

    • Parts that naturally wear out over time, such as batteries or protective coatings.

    • Products showing signs of poor storage conditions.

    • Damage caused by user mishandling.

    • Unauthorized modification or repair of the product.

    • Missing or altered serial numbers (e.g., erased, scratched off, or tampered).

  • No additional fees will be charged under any circumstances.

Please read the warranty policy carefully, and be sure to test and inspect the product thoroughly before leaving the shop or upon receiving the item.

3DWOW sincerely thanks you for your support!